Privacy policy

Vitals Brand Pte. Ltd. (UEN: 202314582Z) (“Vitals”, “we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase our products and services.

1. Information We Collect

We may collect the following categories of personal data: name, email address, phone number, shipping and billing address, payment information (processed securely through third-party payment providers), health-related data submitted through Vitals Tests (stored securely and used only for generating your personalised wellness report), browsing and usage data collected through cookies and analytics tools, and any other information you voluntarily provide.

2. How We Use Your Information

We use your personal data to: process and fulfil orders, generate and deliver your personalised Vitals Wellness Report, communicate with you about your orders and account, improve our website, products, and services, send marketing communications (with your consent), comply with legal obligations, and protect against fraud and unauthorised activity.

3. How We Share Your Information

We do not sell your personal data. We may share information with: payment processors (Stripe, PayPal) to process transactions, shipping and logistics partners to fulfil deliveries, analytics providers (Google Analytics, Meta) to improve our services, and legal authorities where required by law. All third-party providers are contractually bound to protect your data.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data. Health-related data from Vitals Tests is encrypted and stored securely with access limited to authorised personnel and systems.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. You may request deletion of your data by contacting us at [email].

6. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and Singapore Personal Data Protection Act (PDPA), you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for marketing communications. To exercise these rights, contact us at [email].

7. Cookies

Our website uses cookies and similar technologies to improve your experience, analyse usage, and support marketing. You can manage your cookie preferences through your browser settings or our cookie consent banner.

8. Contact

Vitals Brand Pte. Ltd. | Email: [TBD] | Address: [TBD – HK contact address]