Terms of service

1. About Us

This website is operated by Vitals Brand Pte. Ltd., a company registered in Singapore (UEN: 202314582Z). By accessing or using this website, you agree to be bound by these Terms & Conditions.

2. Products & Services

Vitals offers proprietary wellness tests and custom-formulated dietary supplements. Our tests provide personalised insights based on biomarker analysis and are not intended to diagnose, treat, cure, or prevent any disease. Supplement recommendations are for general wellness purposes and should not replace professional medical advice.

3. Orders & Payment

All prices are displayed in Hong Kong Dollars (HKD) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time. Payment is processed securely through our third-party payment providers. Orders are confirmed upon successful payment processing.

4. Shipping & Delivery

We ship to addresses within Hong Kong SAR. Estimated delivery times are provided at checkout and are not guaranteed. Risk of loss passes to you upon delivery to the shipping carrier.

5. Returns & Refunds

Unused and unopened products may be returned within [X] days of delivery for a full refund. Test kits cannot be returned once the sample has been submitted. Refunds will be processed to the original payment method within [X] business days.

6. Wellness Tests Disclaimer

Vitals Tests are wellness screening tools and are not medical diagnostic tests. Results are for informational and general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional before making changes to your health regimen.

7. Intellectual Property

All content, branding, product formulations, testing methodology, and technology on this website are the property of Vitals Brand Pte. Ltd. and may not be reproduced without written permission.

8. Limitation of Liability

Vitals is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the amount you paid for the relevant product or service.

9. Governing Law

These Terms are governed by the laws of Singapore. Any disputes shall be resolved in the courts of Singapore.

10. Contact

Vitals Brand Pte. Ltd. | Email: [TBD] | Address: [TBD]