Refund policy

Shipping

We currently ship to Hong Kong SAR. Standard delivery typically takes [X–X] business days. Express delivery is available for an additional fee and typically arrives within [X–X] business days. Free shipping is available on orders over [HKD TBD]. You will receive a tracking number via email once your order has been dispatched.

Test Kit Shipping

Test kits include a prepaid return envelope for your hair sample. Please follow the instructions included in the kit and return your sample within [X] days of receipt for optimal results.

Returns

We accept returns on unused, unopened supplement products within [X] days of delivery. To initiate a return, contact us at [email] with your order number. Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

Non-Returnable Items

Test kits cannot be returned once the sample has been submitted. Opened or used supplements cannot be returned for hygiene and safety reasons.

Refunds

Approved refunds will be processed within [X] business days to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost.

G4. Cookie Policy

Vitals Brand Pte. Ltd. uses cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and support our marketing efforts.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with the content.

Types of Cookies We Use

Essential Cookies: Required for the website to function (cart, checkout, login). Cannot be disabled.

Analytics Cookies: Help us understand how visitors use our site (Google Analytics). Data is anonymised.

Marketing Cookies: Used to deliver relevant ads and measure campaign performance (Meta Pixel, Google Ads).

Managing Cookies

You can manage your cookie preferences through our cookie consent banner or through your browser settings. Disabling certain cookies may affect site functionality.

Contact

For questions about our use of cookies, contact us at [email].